We have also designed multiple entertainment options for our young visitors, they can play safely at the Kids club, or have a blast experiencing the outdoor playing area in the kids water park or the dry park | The dining area floor is dirty too, I felt so disgusted and i had to clean and sanitize it myself! This would never happen at any 5 star hotel or resort for they would receive whatever it is being delivered to you and send it to you if they would not allow couriers in their property |
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… I have loved every minute of my two week stay at The Grove | The water park for the kids is good, but the pool is too small for this big resort and now with covid pandemic it is difficult to be at a safe distance of other people |
… The andalucia apartment is spacious and confortable, but the sofa was very dirty.
19They are always available and willing to be of assistance | An absolute win, is the playground and pool area for children |
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The customer service is really bad |
We have been waiting for more than half an hour waiting for the housekeeping to check the villa.
30The hotel is not supposed to be a 5 star facility; 4 stars tops!! I will certainly visit here again! No basic necessities found in all other 5 star hotels and resorts | The most outstanding feature is the incredible hospitality and friendliness of the staff |
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The restaurant opens at 8 am, which is late for a resort and it is small | They said that they can offer the buggy to take me, but that also would take a minimum of 5 minutes to reach me |
The wifi was bad because it was very slow and some devices did not get the IP to connect, the staff tried to solve it unsuccessfully, actually I better used the internet from the phone as it was much faster.
4