| You can follow up on your request from the Dashboard page | Select the product you want |
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| The customer selects the bank to file the complaint against, compiles the data, holds the attachments for his complaint, and presses Submit the complaint | Fill in your data and submit your request |
The customer inquires about the response through Complaints via the website and he has the freedom to accept or escalate it to the Saudi Arabian Monetary Authority.
25| Read the acknowledgement then click on Acknowledge | |
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| The customer inquires about the responses through the on-site complaints system, using the complaint number | Click on Add new case• Verify your personal info then click on Next |
If the complaint is escalated to the Authority, the Authority will analyze the response and re-address the bank.
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