This Privacy Notice applies for the data processing carried out by: Deutsche Post AG If you have queries with regard to the processing of your personal data, please contact the Data Protection Officer | The reason it takes time to see tracking events is because the first event is created once the shipment is handed to us, i |
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Without limiting the foregoing, to the extent permitted by applicable law, you agree that in no event shall DHL's total liability for any damages direct or otherwise or loss regardless of the form of action or claim, whether in contract, tort or otherwise, exceed EUR 100 | You agree and acknowledge that the limitations and exclusions of liability and warranty provided in these terms and conditions are fair and reasonable |
If there is no result returned, it is not a valid tracking number and the email referencing it has not been sent by DHL.
Please also note that some packages only have limited tracking events in the country of origin and no tracking events in the destination country | To exercise your right, simply get in touch with us by using the contact details mentioned under "Who is Responsible" |
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If the merchant is unable to provide updated status of your package, please contact | Shipments must be cleared by customs |
Examples: SGAGS292388, CNAOG0000077749, RX444172478DE, GM275322484009027685, GM2951173225174494, LX000000000DE, CNAPZ300047833, INAUJGLAGD81, SGADN143797855, HKAETA30589534, MYAOI59866, THACEPKG685 When you place an order on an online shop that uses DHL eCommerce services for their fulfillment, they will provide the tracking number or ID.
24These placeholders are replaced with the information that they stand for, in every order | Process times for customs clearance differ from country to country and cannot be influenced by DHL |
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We therefore recommend you send us confidential information only by post | When you place an order on an online shop that uses DHL eCommerce services for their fulfillment, they will provide the tracking number or ID |
If you are dealing as a consumer, these provisions do not affect your statutory rights that cannot be waived, if any.
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